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Search Type:	All words Any word Exact Phrase	In Category:	All Categories Printer Repair Parts   » Printronix Parts Printer Toner and Ink   » HP Toner and ink   » IBM toner and ink   » Lexmark toner and ink   » Other toner and ink (Epson, Xerox etc)

Don’t be misled regarding your Printer’s Warranty and the use of 3rd party imaging supplies.

In 1975 the Magnuson-Moss Warranty Improvement Act was created to forbid tie-ins between the use of OEM consumables and the warranty of hardware.
Magnuson-MOSS act:
“No warrantor of a consumer product may condition his written or implied warranty of such Product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name.”
The only way an OEM can require the use of their toner cartridges is if they provide the cartridge for free. HP’s own warranty states that the consumer is free to use a non-HP product, however, if the Non-HP product causes a problem, the consumer will be billed time and materials for the repair. The rest of the warranty remains in effect.

OUR guarantee:

• Every product has a one-year satisfaction guarantee from date of purchase.
• If you are not satisfied, we will promptly resolve the problem or refund your money.
• The products are also guaranteed not to cause damage, abnormal wear or deterioration to equipment (under normal use).
• In the unlikely event that something would happen, we will replace or refund the cost of the faulty supply item and repair, or reimburse you for charges necessary to repair your equipment. So either way you are covered. Using 3rd party Toner cartridges does not void your printer warranty, and a repair bill resulting from the use of our toner cartridge will be covered by us. There is absolutely NO risk!

Product development

• Benchmarking OEM Cartridge
- State-of-art-the-art development lab
- We run several OEM cartridges to life; measuring performance including yield, density, gray scale, toner consumption and other characteristics.
• Evaluate aftermarket components with the requirement of achieving results equivalent to the OEM.
- Multiple components from multiple sources are tested for the best market wide solution.
- Primary and back components are qualified.
- In house ability to evaluate and qualify new technologies (chips, firmware, color toner, etc.)
• Process decisions are made and instructions are generated.
- Tools and work flow to incorporate the cartridge into the production environment. Industry work instructions are sometimes insufficient.
- Modifications for Universal cartridges are developed.
Production
• All cartridges are thoroughly disassembled, cleaned, and rebuilt with quality
Components specified in the development process.
• Exhaustive Testing
- Incoming raw materials are tested.
- Post Testing of every cartridge
- Sampling from Production Line to Print Lab (yield, print quality etc.)
- Quality Control Line Inspections
• Training
- ISO Training requires that qualified employees are working on the lines.
Employees must be qualified for specific cartridges and tasks.
• Quality data and return data are reviewed regularly and corrective actions are implemented as we continually strive to reduce defect rates.